Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • In its original packaging

  • Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at shop.ambreliabeauty@gmail.com within 30 days of delivery.

Please note:

  • Returns must be approved before being sent back

  • Items sent without prior approval will not be accepted

  • If your return is approved, we will provide instructions on how and where to send your package

Return address: [INSERT RETURN ADDRESS]

Damages, Defects, or Incorrect Items

Please inspect your order upon arrival. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at shop.ambreliabeauty@gmail.com with photos, and we will resolve the issue as quickly as possible.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned, including:

  • Personal care items

  • Custom or personalized products

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is to:

  1. Request a return (if eligible)

  2. Place a new order once your return is approved

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

To qualify:

  • The item must be unused, unopened, and in original packaging

  • Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: up to 10 business days

Please note:

  • Your bank or credit card provider may take additional time to process the refund

  • If more than 15 business days have passed since approval, contact us at shop.ambreliabeauty@gmail.com

Important Notes

As we work with international suppliers through automated fulfillment systems, return processing times may vary slightly depending on the product source.

We reserve the right to refuse returns that do not meet the above conditions.